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As an active participant of the primary care patient centered medical home team, the Patient Services Representative engages in a collaborative process with members of a multidisciplinary team which may include a Physician, Nurse Practitioner, Nurse Navigator, Care Coordinator RN, Social Worker, Pharmacist, Dietician, Clinic Manager, LPN, and Medical Assistant. The team assesses, plans, implements, coordinates, monitors and evaluates options and services to meet a patient's health needs through communication and utilization of available resources to promote efficient, quality outcomes.


The Patient Services Representative may be assigned to the Reception area or call center and supports the care team by performing various functions: scheduling and canceling appointments, recording telephone messages in the electronic medical record (EMR) and forwarding to the appropriate team member. This position ensures that key information is collected and documented in the EMR which enables the care team to identify the patient's primary care provider, contact the patient via phone or mail, identify language barriers, and to identify coverage issues that may impact a patient's ability to access specialty care or diagnostic services.

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Provides comprehensive primary health care to a population of adult patients.  Participates in the health care and education of adults patients in the member's home environment, Peoples Health Service Center or visiting PCP office. Provides clinical services as advanced practice registered nurse.


Nurse practitioner will work collaboratively with others to provide health promotion, health maintenance and sick-care services in an effort to improve our plan member's quality of life and to facilitate optimal health outcomes through cost-effective health-care.  The Nurse Practitioner will provide nursing and medical services to our plan members, diagnose and

manage plan member's acute, episodic, and chronic illnesses.  The nurse practitioner also will emphasize the importance of disease prevention, by incorporating teaching and counseling of plan members and their families.  The Nurse Practitioner will report to the Nurse Practitioner Manager and work closely with Market leadership team to ensure priorities and objectives are accomplished.

Job ID